Selected cases

C6 Bank · PayGo · 2020–2021
Management portal for C6 Pay merchants
I reorganized a legacy portal to make merchants' financial health clear at day-end close.
−36% support tickets
−28% time on the sales screen
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Mercado Pago · 2024–2025
Sales visit prioritization
Priority alerts with no viable visit plan. I redesigned the field representatives' schedule to fix that.
+15% daily productivity
−5% churn reduction
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